Cancellation policy

Subscription and Cancellation Policy

At a glance

• No commitment: cancel anytime, in a few clicks.
• No cancellation fees, no hidden costs.
• The free Purea® Tap System included with your first order is yours to keep, even if you cancel.
• You're always in control: change your delivery frequency, skip or pause a delivery.

How your subscription works
You choose how often you receive your cartridges (every 4 or 6 months). Your first order includes the free Purea® Tap System and your first cartridges, at the price shown on the product page. After that, your cartridges are delivered automatically on your chosen schedule, at the renewal price shown before you purchase. You're only charged when each delivery is processed. Your payment details are stored securely by our payment provider: we never have access to them.

We'll email you a reminder before each upcoming delivery, so you always have time to make changes or cancel.

Changing or cancelling
You can cancel or change your subscription at any time, no questions asked:

• online, using the link in your order confirmation emails or from your customer account;
• or by emailing us at contact@pureafilters.com. We handle requests within 48 business hours.

Cancellation applies immediately to all future deliveries. A delivery that has already shipped can't be cancelled, but it's still covered by our returns policy.

Right of withdrawal
You have 14 days from receiving your order to withdraw from your purchase, without giving a reason. See our returns policy for refund details.

Questions? Our team is here to help at contact@pureafilters.com. We handle requests within 48 business hours.